Privacy Policy
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our online occupational therapy services.
1. Information We Collect
We collect only the information necessary to provide you with quality, personalized care. This may include:
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Personal details such as your name, contact information, and date of birth.
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Health information relevant to your therapy, shared voluntarily during assessment or sessions.
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Administrative details needed for scheduling, billing, and communication.
All information is collected directly from you, with your knowledge and consent.
2. How We Use Your Information
Your information is used only for purposes related to your care and service delivery, including:
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Providing and managing your therapy sessions.
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Communicating about appointments, updates, and therapy progress.
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Maintaining clinical records in line with professional and legal standards.
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Improving service quality and client experience.
Your information will never be sold or shared with third parties for marketing or unrelated purposes.
3. Confidentiality and Data Protection
All personal and health information is treated as strictly confidential. We store your records securely in password-protected systems that comply with professional and data protection regulations.
Only authorized personnel have access to your data, and all communication — including emails and online sessions — is handled with care and privacy in mind.
4. Online Sessions and Digital Security
Our online sessions are conducted via secure, encrypted platforms to protect your privacy. We encourage clients to participate from a private, quiet space to ensure confidentiality on both sides.
5. Your Rights
You have the right to:
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Access and review the information we hold about you.
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Request corrections to any inaccurate details.
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Withdraw consent for data processing where applicable (subject to legal and professional requirements).
6. Record Retention
You have the right to:
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Access and review the information we hold about you.
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Request corrections to any inaccurate details.
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Withdraw consent for data processing where applicable (subject to legal and professional requirements).
7. Contact Us
If you have any questions or concerns about how your information is handled, or if you wish to exercise your privacy rights, please contact us directly at wernicepretorius@gmail.com
We are committed to protecting your confidentiality, respecting your privacy, and ensuring that your therapy experience is safe, secure, and trustworthy.